Terms & Conditions

PAYMENT

1. A stage payment structure is issued when your bathroom installation is confirmed. When placing your order you agree to conform to the payment structure and any delay in making these stage payments may cause the installation programme to be deferred or suspended.
2. All products and materials supplied by Ace electrical & plumbing ltd remain the property of the company until the balance is paid in full.
3. Should you instigate a delay in installation during the process, the payment structure issued to you at order stage withstands.
4. In order to qualify for an additional 1 year on your 12 month workmanship guarantee, taking your total guarantee period to two years, simply ensure that your payments are made in accordance with your payment structure and that your account is settled within 24 hours of your installation being complete. For the avoidance of doubt, this does not include any small remedial works that may be outstanding or separately ordered during the course of the installation.
5. Any requested additional works mayl be charged at £65 per hour (inc VAT) or a separate quote will be supplied for an alternative installation, please check if you are asking for works not on the written quote

PRODUCT

1. In the unlikely event that you encounter a problem with any product supplied, please contact us immediately and we will assess if the problem is covered by our workmanship guarantee or is due to a manufacturing fault, in which case a replacement can be sought from them direct.
2. Your quotation lists all products to be ordered on your behalf and by signing the acknowledgement you are agreeing to the quantities and items ordered. Therefore, if changes or additions are required after the order is placed, this will be treated as a new order for which payment is required and may not arrive within the timescale of the original order.
3. Any ‘Special Order’ products will be pointed out to you during the quoting process. These products are made individual to your specification and as such we are unable to accept any changes, cancellations or returns if the manufacturing of the order has been processed. This does not affect your statutory rights.
4.  If an item is ordered and you later decide it is not required, an invoice will be raised to cover the manufacturers re-stocking fee (25%) and any collection or delivery charges
5. In the unlikely event you experience any product related problem after installation you MUST contact us first. Failure to do so will invalidate your Workmanship Guarantee. For the avoidance of doubt, we will not be liable for any third-party costs unless we have expressly agreed to them in writing (an email from us being sufficient in such circumstances).
6. Product cleaning guidelines must be followed to ensure longevity of use. Aggressive cleaners will cause damage to the chrome long term and void any manufacturer warranties. Products must be returned to the showroom for manufacturer tests to be carried out. Replacements can be installed during the processing of the tests and a refund will be issued should tests confirm the product is faulty.

SUPPLY ONLY

1. It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
2. All deliveries to your home must be signed for. In the event any product is missing from a delivery it MUST be reported to us within 24 hours for us to resolve the matter with the manufacturer and arrange a replacement.

INSTALLATION

1. Any product delivered to your home and noted by you as damaged MUST be reported to us within 72 hours of delivery and will be dealt with under the manufacturer’s warranty. A sound replacement will then be sourced as swiftly as possible.
2. We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
3. We will dispose of anything left in the bathroom, so please ensure before we arrive that you remove any fixtures or fittings you wish to keep or reuse.
4. We will take reasonable care however, during the removal of your old bathroom there is a chance while removing old tiles and loosening old plaster that the vibrations may cause cracking to other walls close by. If this does happen, we’ll repair the area ready for you to arrange suitable re-decoration. During this process, and throughout the installation the utmost care will be taken to ensure that the risk of damage is minimal.
5. We will need to easily access your water tanks and get above the bathroom itself to install any extractor fan or lighting. It is your responsibility to ensure such access is clear and safe for us to enter. In the event you are unable to achieve this we will do so on your behalf. This clearance work is charged for at the hourly rate of £40 (ex VAT). This will be an extra charge, not included in your original quotation.
6. Measurements are taken from your original space and we cannot be liable for any changes in size caused by the removal or extensions which cause additional space e.g. lowering of floors, extending ceilings, bricking up a window etc. Should additional work be required due to these changes an amendment to the original quote will be required. You are required to inform us of these changes at least 7 days before install commences.
7. We will take reasonable care however, when we lift floorboards there is a possibility that the plaster on the ceiling below may crack and in some cases leave fixings visible, like nails and screws. If this does happen, we’ll repair the area ready for you to arrange suitable re-decoration. Again during this process, and throughout the installation the utmost care will be taken to ensure that the risk of damage is minimal.

1. During installation, carpets in high traffic areas for bathroom access are always protected with a sticky plastic covering, unfortunately there is no such protection for walls. We will always take the utmost care when in your home, however, when handling large heavy items upstairs and through hallways minor damage, such as chips or scuffs, may occur. If this does happen, we’ll repair the area ready for you to arrange suitable re-decoration.
2. As standard we conceal all pipe-work and shower-valves in the walls which creates a clean and professional finish to your bathroom. As this detail increases the risk of damage to nearby walls, should you wish to avoid this possibility altogether please let us know prior to work starting. We will then either leave pipe-work visible, fit pipe-boxing and likely use surface mounted shower-valves.
3. When installing a shower booster pump, pump manufacturers require a minimum of 50 gallons stored water to prevent the pump running dry. In the event you have insufficient capacity in your water tanks to support the use of your required pump we will quote to provide this additional capacity, if required, during installation. In the event you do not wish to have this work carried out, we will be unable to install the shower booster pump.
4. While we are working within your home we will need to close water supplies to the bathroom. If your isolation valves, such as stopcocks, are poorly maintained and have ceased to open or close, they will need to be replaced for work to continue. These will be priced separately as an extra charge, not included in your original quotation
5. We will use branded grouts and offer a colour of your choice, within that brand, unless you’ve specifically specified otherwise prior to us starting work.
6. You are advised that extensive works and/or modernising of your bathroom could lead to problems with your heating system particularly if it is old and/or poorly maintained.
7. You are required to provide us with information about your heating system e.g. age, maintenance dates and type of system, before work commences to try to avoid issues when re-filling the system following works carried out.
8. Any modifications or upgrades to your heating system required to eradicate any problems, are not included in your original quotation.
9. Should you need modifications, additions or changes to your heating system, quotes can be obtained for works required.
10. To minimise the unnecessary transportation of cardboard and plastic waste, we will bag all such waste for it to be taken with your other recycling on your usual council collection day.
11. If carpets are lifted then re-laid they can sometimes have a baggy look about them, although this should settle down after a week or so. In the event they do not resettle, we advise you to employ the services of a professional carpet fitter who will stretch them in to place correctly.
12. In the unlikely event you experience any workmanship related problem after installation you MUST contact us first. Failure to do so will invalidate your Workmanship Guarantee. For the avoidance of doubt, we will not be liable for any third-party costs unless we have expressly agreed to them in writing (an email from us being sufficient in such circumstances).
13. All due care and consideration will be made to ensure safe keeping of pets but you are responsible for ensuring that measures are in place to safeguard them from injury or escape. We cannot be held responsible if an accident or escape occurs.
14. Following your final payment a complimentary professional clean of your bathroom will be arranged. This is not a compulsory stage of your bathroom installation and the offer can be withdrawn at any stage.
15. Any modifications or upgrades to your heating system required to eradicate any problems, are not included in your original quotation.
16. Should modifications, additions or changes to your heating system, quotes can be obtained for works required.
17. To minimise the unnecessary transportation of cardboard and plastic waste, we will bag all such waste for it to be taken with your other recycling on your usual council collection day.
18. If carpets are lifted then re-laid they can sometimes have a baggy look about them, although this should settle down after a week or so. In the event they do not resettle, we advise you to employ the services of a professional carpet fitter who will stretch them in to place correctly.
19. In the unlikely event you experience any workmanship related problem after installation you MUST contact us first. Failure to do so will invalidate your Workmanship Guarantee. For the avoidance of doubt, we will not be liable for any third-party costs unless we have expressly agreed to them in writing (an email from us being sufficient in such circumstances).
20. All due care and consideration will be made to ensure safe keeping of pets but you are responsible for ensuring that measures are in place to safeguard them from injury or escape. We cannot be held responsible if an accident or escape occurs.
21. Following your final payment a complimentary professional clean of your bathroom will be arranged. This is not a compulsory stage of your bathroom installation and the offer can be withdrawn at any stage.